As you continue to focus on protecting worker safety and maintaining operations within your facility, we are here to help respond to your business needs.

Whether it’s ordering instruments to minimize sharing or supporting your remote monitoring, Hach® is here to serve you in this challenging time. Below are some resources available to you around the clock. We have also created an urgent response form below, if you need to request support quickly.

We are committed, more than ever, to being your partner as we work together to ensure water quality for people around the world.

Order With Ease


Our website offers product information, videos and resources to ensure you have the tools to keep your facility running.

Complete your Customer Registration to view and track existing orders, adjust recurring orders and convert a quote into an order.

Sign up for our Pick&Ship program to create recurring orders so the products you use often arrive when you need them.

Find relevant offers and discounts to apply to your order on our Promotions page.

Protect Your Business

Our Service plans help you maximize instrument uptime, ensure data integrity, maintain operational stability and reduce compliance risk.

Claros, the Water Intelligence System from Hach, allows users to remotely monitor online measurements and instrument health from any connected device. It also allows for remote management of a wide range of treatment processes.

Continue Your Learning

Hach Support Online is an online database that offers immediate access to relevant content and provides real expert answers to your water quality questions.

Develop your technical expertise by visiting our Hach Digital Learning Center.

Contact Us for Assistance

We are prioritizing order processing and shipping for critical needs. Our customer service team is standing by to serve you.

For prompt, live assistance or order escalation requests, call (800) 227-4224 x6100.

Or, complete this response form and a member of our team will follow up with you.


As always, if you want to chat or connect, you can follow us on Facebook and LinkedIn.


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