Ty Hendrickson serves as the Director of North America Field Service for Hach Company, which has been providing water analytical capabilities to customers since 1933. Hach makes water analysis better—faster, simpler, greener and more informative—via unsurpassed customer partnerships, the most knowledgeable experts, and reliable, easy-to-use products. Ty has been responsible for adapting Hach’s global service delivery to meet marine customers’ needs for remote technical support, field service instrument calibration, preventative maintenance, and repair at port and at sea, and factory bench repair and calibration. Prior to joining Hach in 2010, Ty received his BS and MS from Utah State University, and served as a global service manager in the oil refinery sector.